Delivery Information

For all wholesale orders under £400 Excluding VAT, there is £7 + VAT charge for next day delivery with Parcelforce. Wholesale orders over £400 Exc VAT qualify for free next day delivery.

Saturday delivery is also an option for £14 + VAT for orders under £400 Excluding VAT and £7 + VAT if the order is over £400 Exc VAT.

Retail customers have 2 delivery options at checkout: Royal Mail Tracked 24 & Parcelforce Tracked 24.

All orders under £35.00 Inc VAT

• Royal Mail Tracked 24: £3.99
• Parcelforce Tracked 24: £6.99

All orders over £35.00 Inc VAT

• Royal Mail Tracked 24: FREE
• Parcelforce Tracked 24: £2.99

All retail orders over £35 inc VAT qualify for FREE 24 hour delivery with Royal Mail.

We dispatch items the same working day if your order is placed before 2.30pm MONDAY to FRIDAY.

All WHOLESALE orders are shipped with Parcelforce for NEXT DAY DELIVERY. All WHOLESALE orders which select next day delivery before 2.30pm on a FRIDAY will be delivered on the MONDAY UNLESS the SATURDAY delivery is opted for at checkout.

All RETAIL orders are shipped with Royal Mail 24 unless Parcelforce next day delivery is chosen at checkout. Both these services offer a 24 hour delivery time.

Please note: Any orders that come in after 2.30pm on a FRIDAY will be dispatched on the following MONDAY.

Once we have processed your order and marked it as shipped, you will receive a tracking number by email from sales@vaportiser.co.uk. In this email you can click on the tracking link and it will show you the status of your order shipment from your chosen courier.

If nobody was in when Royal mail attempted to deliver something to your address, They will leave a red ‘something for you’ card. The card explains why they couldn’t deliver and shows how you can arrange a Redelivery or collect your item.

To find out where your item is being held, please visit royalmail.com/services-near-you or the Royal Mail app. Your item will be held at the location with the title Local Delivery Office. Please note, this may not be your nearest Royal Mail site.

Royal Mail will also leave a red card if we’ve left it with a neighbour, or in your Safeplace.

How to collect your item

To find out where your item is being held, please visit royalmail.com/services-near-you or the Royal Mail app. Your item will be held at the location with the title Local Delivery Office. Please note, this may not be your nearest Royal Mail site.

Royal Mail will hold items for 18 days. If they’re not redelivered or collected in that time, They will return them to the sender.

If your item was sent using Royal Mail Tracked 24, as well as leaving you a ‘Something for you’ card, Royal Mail may also send you an electronic SMS/email notification to let you know your item is ready to collect.