Refund and Returns Policy

Yes, Items can be returned or exchanged within 30 days of receiving the parcel, providing they are in original resalable condition. 

We understand sometimes that goods may get damaged in transit. Please inform us within the first 30 days of delivery if your items arrive faulty or damaged.

Once we have acknowledged your return request, we will send you a  return form to fill and send back to us on sales@vaportiser.co.uk if eligible for a refund or credit.

The return form will have step by step instructions on how to send the items back.

Yes, we offer a 30 day refund or exchange policy on items purchased through our website (Excluding SALE items & Disposable Vapes).

all returnable/exchangeable items, purchased through our website can be returned for a full refund/credit or exchange as per the return policy . It will be issued to your original payment method, minus shipping costs.

Please view our refund and returns policy here to see which items are eligible for returns.

If a refund has been agreed, then it will be refunded back to the original card you made the payment on at checkout. It usually takes between 3-5 working days to see the money back into your account according to our payment provider Barclays.

If you paid by direct bank transfer, then we will request your chosen bank account to send the funds back to by bank transfer. This fund will usually be in your account on the same working day that the refund was agreed. 

If a credit note has been agreed, that will be issued via a coupon to redeem on a a future order with us.